Refund Policy

SAIGON — Vietnamese & Asian Food Shop 9, 863 Hay St, Perth WA 6000

Last updated: 14 September 2026

TPP GROUP AUS PTY LTD (ABN 66 660 961 704) trading as SAIGON

1. Orders cannot be cancelled

All food is prepared to order. Once you submit an order through our website it cannot be cancelled, changed or refunded on request.

If you have made a genuine mistake, call 0415 776 157 immediately. We will help if preparation has not started, but we are not able to guarantee this.

2. Your rights under the Australian Consumer Law

Our food comes with guarantees that cannot be excluded under the Australian Consumer Law. Food we supply must be safe, of acceptable quality, fit to eat, and match how we described it.

If there is a major problem — for example the food is unsafe, not fit to eat, or significantly different from what you ordered — you may choose a refund or a replacement.

If there is a minor problem, we may choose to resolve it by remaking the item or refunding it.

Nothing in this policy limits those rights.

3. When we will remake or refund an item

Please contact us on the same day, and as soon as you notice the problem, if:

• An item is missing from your order
• You received the wrong item
• There is a quality or safety problem with the food — it is undercooked, spoiled, contains something that should not be there, or is not fit to eat
• We got a modification wrong that you asked for and we confirmed when you ordered
• We could not fulfil your order after taking payment — we will refund the affected items in full

Where it is practical, please keep the food and do not throw it away until we have spoken with you. For quality issues we may ask you to bring the item back or send a photo.

Claims raised after the day of collection cannot generally be assessed, because we are unable to verify the condition of food once it has left the premises. This does not affect your rights under section 2.

4. Orders not collected

If you do not collect your order and we cannot reach you on the phone number you provided, no refund is available. Food safety rules mean we cannot hold prepared food or re-serve it.

5. Change of mind

We do not provide refunds for change of mind — for example you no longer want the item, you ordered too much, or your plans have changed.

6. Taste and preference

We cannot refund because a dish was spicier, sweeter, or otherwise different from what you expected, where the food was properly prepared and matched its menu description.

We would still like to know. Please tell us and we will do our best to get it right for you next time.

7. How to raise a problem

Phone: 0415 776 157 — the fastest way, and best for anything on the day Email: lephuc071117@gmail.com In person: Shop 9, 863 Hay St, Perth WA 6000

Please have ready:

1. Your order number and the name on the order
2. Which items are affected
3. A short description of the problem, and a photo if the issue is visible

8. Approved refunds

Where a refund is approved, it will be made to the original payment method used for the order.