Terms & Conditions — Online Ordering
SAIGON — Vietnamese & Asian Food Shop 9, 863 Hay St, Perth WA 6000
Last updated: 14 September 2026
TPP GROUP AUS PTY LTD (ABN 66 660 961 704) trading as SAIGON
1. About these terms
These terms apply when you place an order through our website. By placing an order you agree to them. If you don't agree, please order in person at the shop instead.
In these terms, "we", "us" and "our" means TPP GROUP AUS PTY LTD trading as SAIGON. "You" means the person placing the order.
This website is operated by us. We are the seller of all food and drinks ordered through it, and we are responsible for your order and for dealing with any question or problem about it. Please contact us directly using the details in section 16.
You must be at least 16 years old to place an order, or have a parent or guardian do it for you.
2. Pickup only
All online orders are for collection from Shop 9, 863 Hay St, Perth WA 6000. We do not offer delivery through this website. If you order through a third-party delivery app, that app's terms apply to that order, not these.
3. Placing an order
When you submit an order, you are making an offer to buy. A contract is formed only when we accept your order and send you a confirmation. We may decline an order — for example if an item has sold out, the kitchen is at capacity, we are about to close, or we can't verify your payment.
Please check your order carefully before you submit it. Orders are prepared to order and preparation may begin immediately.
4. Orders cannot be cancelled or changed
Once you have submitted your order, it cannot be cancelled or amended, and the amount paid is not refundable on that basis. This is because we buy, prepare and cook to order.
If you have made a genuine mistake, call us straight away on 0415 776 157 and we will help where we can, but we can only do so if preparation has not started. This is a courtesy and not a right you can require us to provide.
This section does not affect your rights under the Australian Consumer Law (see section 10), or your rights if we are unable to fulfil your order (see section 6).
5. Collection times
You can choose "as soon as possible" or a scheduled collection time. Preparation times shown on the site are estimates only. Actual times vary with kitchen volume, and we can't guarantee a specific minute.
We prepare food to be at its best at the collection time you selected. Arriving significantly early or late may mean waiting, or food that is no longer at its best.
6. Uncollected orders
Please collect your order at the time you selected.
If you do not collect your order and we cannot reach you on the phone number you provided, the order is treated as abandoned. For food safety reasons we cannot hold, store or re-serve prepared food, and no refund is available, because the food was prepared as ordered.
Please make sure the phone number you give us is correct and contactable.
7. Prices and payment
All prices are in Australian dollars and include GST where applicable. Prices on the website apply to online orders and may differ from in-store or third-party app prices.
Payment is taken in full at the time you place your order. Payments are processed by Windcave, our payment provider. We do not see or store your full card details.
We do not apply a card surcharge to online orders.
If the price of an item is displayed incorrectly due to an obvious error, we will contact you before preparing the order. You can confirm at the correct price, or we will refund that order in full.
8. Menu, availability and substitutions
Menu items, photographs and descriptions are a guide. Ingredients, portion and presentation may vary.
If an item or ingredient is unavailable after you have ordered, we will contact you to offer a substitute or a refund for that item. We will not substitute anything without asking you first. If we cannot reach you, we will refund the affected item.
9. Allergens and dietary requirements
Our kitchen handles gluten, peanuts, tree nuts, sesame, soy, shellfish, fish, fish sauce, eggs, dairy and other allergens. Our house-made pâté contains dairy. Shared equipment, oil and preparation areas mean we cannot guarantee that any dish is free of a particular allergen, even where it is not a listed ingredient.
If you have a food allergy or intolerance, please call us on 0415 776 157 before ordering online so we can tell you whether we are able to meet your needs safely. Notes typed into the order form may not be seen in time and should not be relied on.
"Vegetarian" and "vegan" items are prepared in the same kitchen as meat and seafood. Some Vietnamese and Asian sauces contain fish sauce, shrimp paste or oyster sauce.
10. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, food we supply must be of acceptable quality, safe, fit for purpose, and match its description.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Problems with an order are dealt with under our Refund Policy, which forms part of these terms.
11. Using the website
Please do not place fraudulent or malicious orders, interfere with the site, use automated tools to place orders, or use the site in a way that breaks the law. We may refuse service or cancel orders if you do.
The content of this website — including our name, logo, menu descriptions and images — belongs to us or our licensors. Please do not copy or reuse it commercially without our permission.
We aim to keep the site available and accurate, but we do not promise that it will always be available or free of errors.
12. Liability
Nothing in these terms limits our liability under the Australian Consumer Law, or for death or personal injury caused by our negligence.
Subject to that, and to the extent permitted by law, our liability in connection with any order is limited to re-supplying the food or refunding the amount you paid for it, and we are not liable for indirect or consequential loss.
13. Privacy
We handle your personal information in line with our Privacy Policy.
14. Changes to these terms
We may update these terms from time to time. The version published on the site when you place your order is the version that applies to that order.
15. Governing law
These terms are governed by the laws of Western Australia, and the courts of Western Australia have exclusive jurisdiction.
16. Contact
Phone: 0415 776 157 Email: lephuc071117@gmail.com In person: Shop 9, 863 Hay St, Perth WA 6000